Privacy Policy

At Appliance Repair Inc., safeguarding your privacy is our utmost priority. This Privacy Policy outlines the types of information we collect from our clients and visitors and how we use, share, and protect that information. By using our services, you consent to the practices described here.

Information We Collect

We collect personal information such as your name, phone number, email address, service address, and appliance details (brand, model, serial, symptoms) that you provide when scheduling a repair. We also collect records of communications: SMS messages, phone calls (including voicemail recordings and transcripts), and emails exchanged with our team for service coordination.

SMS Messaging

If you provide your mobile number, we may send SMS messages related to your service, including: appointment confirmations and reminders, on-my-way notifications, status updates, estimate and invoice links, and payment receipts. Message frequency varies based on your active jobs (typically 1–5 messages per job). Message and data rates may apply. You can opt out at any time by replying STOP, and you can request help by replying HELP. We do not share your mobile number with third parties for marketing purposes.

How We Use Information

Information collected is used to deliver appliance repair services: processing service requests, scheduling appointments, communicating about jobs, sending invoices and receipts, and improving customer service. We retain service records, including communications and consent logs, for at least 4 years for compliance and warranty purposes.

Sharing Your Information

We do not sell or rent your personal information. We may share information with trusted partners (payment processors such as Stripe, telephony provider Twilio, scheduling tools such as Google Calendar) strictly as needed to operate our services. We may disclose information if required by law.

Data Security

We use industry-standard security measures (encrypted connections, password-protected systems, restricted internal access) to safeguard your information against unauthorized access.

Your Choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can opt out of SMS by replying STOP. You may close your account by emailing info@appliance-repair.me.

Contact

For questions about this Privacy Policy or our data practices:
Appliance Repair Inc.
Palm Springs, CA
Phone: (760) 282-4067
Email: info@appliance-repair.me